Bandwidth Relief

James Joyner | Thursday, May 13, 2004

I sent an e-mail earlier to Annette at HostingMatters asking about upgrading my bandwidth to one of their more robust plans for a month, since the Nick Berg Google spike has me pushing my 13 gig monthly limit already. Upgrading to even their most expensive regular plan is reasonable enough–although far more than I need for my normal traffic–but one hates to buy bandwidth at $3 a gig. (It’s like cell phone plans in that regard.)

I just received an e-mail from Stephanie at HostingMatters with an very nice message: “Don’t worry about the bandwidth this much. We’re not going to bill people this month for extra bandwidth caused by this issue.”

That’s quite a generous gesture on their part given that some sites have had nearly a year’s worth of their normal traffic today!

About the Author: James Joyner is the publisher of Outside the Beltway and the managing editor of the Atlantic Council. He's a former Army officer, Desert Storm vet, and college professor with a PhD in political science from The University of Alabama. He lives just outside the Beltway in Alexandria, Virginia with his wife and infant daughter.

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even when they do charge you for extra bandwidth, they will do it on an adjustment, rather than upping your plan just because you got a big spike in a month. I've been very impressed with the customer service, despite the few weird outtages every so often.

Posted by bryan | May 13, 2004 | 09:32 pm | Permalink

 

I've exceeded my modest bandwidth limit once before without being charged for the overage, but so far this month I still have plenty of headroom. Then again, even with the spike I'm only averaging 300-some unique visits per hour.

Wasn't so long ago that hourly would have been more than my daily average.

Posted by McGehee | May 13, 2004 | 11:10 pm | Permalink

 

Maybe they're the Cingular of hosting - rollover bandwidth?

Posted by jen | May 14, 2004 | 10:52 am | Permalink

 

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