Customer Service Hotlines
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James Joyner | Friday, December 1, 2006 |
Steve Bainbridge is amused that United Airlines’ in-flight magazine has a long article about how automated telephone customer service systems alienate customers, who prefer to speak to a human operator, since the airline itself is one of the worse offenders.
About the Author: James Joyner is the publisher of Outside the Beltway and the managing editor of the Atlantic Council. He's a former Army officer, Desert Storm vet, and college professor with a PhD in political science from The University of Alabama. He lives just outside the Beltway in Alexandria, Virginia.
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