Comments on: Shortcuts for Customer Service Phone Systems

By: Mathius

Mathius — Wed, 30 Nov 2005 22:39:00 +0000

This is a great service. Now we need a shortcut to U.S.-based CSRs. I told the Sallie Mae rep in India (or wherever) that I needed to speak with someone in the U.S., and they first transferred me to a foreign supervisor, who then trasferred me to the U.S. Quite a hastle, but saved me time in the long run.

By: Herb

Herb — Wed, 23 Nov 2005 22:48:30 +0000

Poor customer service is your first indication of a failing company. Look what happened to Compaq, HP, and now Dell is on the way down. All due to lousy customer service.

By: McGehee

McGehee — Wed, 23 Nov 2005 18:23:42 +0000

Try calling the dmv ... and see what kind of wait times you get if not just a busy signal.

I had that (busy signal) happen to me when I was trying to get a new title issued for my truck right after I bought it.

So -- in keeping with the second paragraph in LJD's comment -- I wrote to the governor.

That fixed it.

By: Steven Plunk

Steven Plunk — Wed, 23 Nov 2005 16:08:00 +0000

Now we need a cheat list for governmental organizations. Try calling the dmv or a county court and see what kind of wait times you get if not just a busy signal. That kind of help would be greatly appreciated since we can't switch to a competitor.

By: LJD

LJD — Wed, 23 Nov 2005 13:14:09 +0000

Option #5:

Let your service provider know they are selling in a free market, and you are not happy with the service provided. If/when you do not get a satisfactory response, take your business elsewhere.

If you really are passionate about your experience, or even if you don't want to switch companies, write a letter to an executive. They may be grateful enough to extend a discount on your next bill.