Complaining About Gmail, Facebook, Twitter, and other Constantly Changing Products

Henry Farrell thinks "The New Gmail Sucks" and doesn't care who knows it.

Henry Farrell thinks “The New Gmail Sucks” and doesn’t care who knows it.

Every time someone complains about Google, a commenter will inevitably riff that, “If you’re not paying for something, you’re not the customer; you’re the product being sold.” But many of us are actually paying for premium versions of Google and other online services available for free. In the case of Google, I’m paying for additional storage on two accounts. It doesn’t seem to matter, though, in that Google has no real customer service to speak of.

But it’s not just the Google suite that has recently annoyed its most loyal users by inexplicable changes to the interfaces and usability of the products. I don’t recall a change to Facebook, Twitter, or any other major online service that I use that has been widely liked. Or, at least, those who like the changes are much less vocal than those who hate them.

Facebook, in particular, seems to change the user experience every couple of months just for the hell of it.

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James Joyner
About James Joyner
James Joyner is Professor and Department Head of Security Studies at Marine Corps University's Command and Staff College and a nonresident senior fellow at the Scowcroft Center for Strategy and Security at the Atlantic Council. He's a former Army officer and Desert Storm vet. Views expressed here are his own. Follow James on Twitter @DrJJoyner.


  1. sam says:

    I went over there this AM to see what the deal was. It is kinda suckish compared to the previous incarnation. I use Thunderbird as a mail client setup for my Gmail account, so my interaction with the actual site is is minimal. There’s that option if you’re really ticked off.

  2. Just nutha ig'rant cracker says:

    My university is requiring the professors to set up gmail accounts for departmental communications. When I set mine up, Google told me that I couldn’t use “I hate Google” as my password because it would be too easy to guess.

    Who knew?

  3. DRS says:

    Welcome to middle age, Jim. It’s now official. I got there some time ago but it was all the tech changes that brought it to my attention.

    On the plus side, if that’s an accurate photo, you’re holding up pretty well.

  4. OzarkHillbilly says:

    The new Yahoo e-mail sucks as well.

  5. jd says:

    All y’all get off my lawn!