Customer Service Hotlines

Steve Bainbridge is amused that United Airlines’ in-flight magazine has a long article about how automated telephone customer service systems alienate customers, who prefer to speak to a human operator, since the airline itself is one of the worse offenders.

James Joyner
About James Joyner
James Joyner is Professor and Department Head of Security Studies at Marine Corps University's Command and Staff College and a nonresident senior fellow at the Scowcroft Center for Strategy and Security at the Atlantic Council. He's a former Army officer and Desert Storm vet. Views expressed here are his own. Follow James on Twitter @DrJJoyner.