Customer Service Hotlines

Steve Bainbridge is amused that United Airlines’ in-flight magazine has a long article about how automated telephone customer service systems alienate customers, who prefer to speak to a human operator, since the airline itself is one of the worse offenders.

FILED UNDER: General
James Joyner
About James Joyner
James Joyner is Professor and Department Head of Security Studies at Marine Corps University's Command and Staff College and a nonresident senior fellow at the Scowcroft Center for Strategy and Security at the Atlantic Council. He's a former Army officer and Desert Storm vet. Views expressed here are his own. Follow James on Twitter @DrJJoyner.