Customer Service Hotlines

Steve Bainbridge is amused that United Airlines’ in-flight magazine has a long article about how automated telephone customer service systems alienate customers, who prefer to speak to a human operator, since the airline itself is one of the worse offenders.

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James Joyner
About James Joyner
James Joyner is Professor of Security Studies at Marine Corps University's Command and Staff College. He's a former Army officer and Desert Storm veteran. Views expressed here are his own. Follow James on Twitter @DrJJoyner.