Bandwidth Relief

I sent an e-mail earlier to Annette at HostingMatters asking about upgrading my bandwidth to one of their more robust plans for a month, since the Nick Berg Google spike has me pushing my 13 gig monthly limit already. Upgrading to even their most expensive regular plan is reasonable enough–although far more than I need for my normal traffic–but one hates to buy bandwidth at $3 a gig. (It’s like cell phone plans in that regard.)

I just received an e-mail from Stephanie at HostingMatters with an very nice message: “Don’t worry about the bandwidth this much. We’re not going to bill people this month for extra bandwidth caused by this issue.”

That’s quite a generous gesture on their part given that some sites have had nearly a year’s worth of their normal traffic today!

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James Joyner
About James Joyner
James Joyner is Professor and Department Head of Security Studies at Marine Corps University's Command and Staff College. He's a former Army officer and Desert Storm veteran. Views expressed here are his own. Follow James on Twitter @DrJJoyner.


  1. bryan says:

    even when they do charge you for extra bandwidth, they will do it on an adjustment, rather than upping your plan just because you got a big spike in a month. I’ve been very impressed with the customer service, despite the few weird outtages every so often.

  2. McGehee says:

    I’ve exceeded my modest bandwidth limit once before without being charged for the overage, but so far this month I still have plenty of headroom. Then again, even with the spike I’m only averaging 300-some unique visits per hour.

    Wasn’t so long ago that hourly would have been more than my daily average.

  3. jen says:

    Maybe they’re the Cingular of hosting – rollover bandwidth?