Bandwidth Relief
I sent an e-mail earlier to Annette at HostingMatters asking about upgrading my bandwidth to one of their more robust plans for a month, since the Nick Berg Google spike has me pushing my 13 gig monthly limit already. Upgrading to even their most expensive regular plan is reasonable enough–although far more than I need for my normal traffic–but one hates to buy bandwidth at $3 a gig. (It’s like cell phone plans in that regard.)
I just received an e-mail from Stephanie at HostingMatters with an very nice message: “Don’t worry about the bandwidth this much. We’re not going to bill people this month for extra bandwidth caused by this issue.”
That’s quite a generous gesture on their part given that some sites have had nearly a year’s worth of their normal traffic today!
even when they do charge you for extra bandwidth, they will do it on an adjustment, rather than upping your plan just because you got a big spike in a month. I’ve been very impressed with the customer service, despite the few weird outtages every so often.
I’ve exceeded my modest bandwidth limit once before without being charged for the overage, but so far this month I still have plenty of headroom. Then again, even with the spike I’m only averaging 300-some unique visits per hour.
Wasn’t so long ago that hourly would have been more than my daily average.
Maybe they’re the Cingular of hosting – rollover bandwidth?